Customer Details Quick Glance
The Customer Details provides as summary of details for a specific customer. You can view current statuses, active alarms and current stream capacity. You can also double-click to open links to view graph summary for successful and failed calls and for call quality distribution.
Click the Services tab to view the list of services that are attached to the customer.
Use the following table as a reference for details.
Customer Details
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Tier |
Status Type |
Description |
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Customer |
Name |
The name of the service provider, customer or channel. |
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Status |
The status of the Management entity (see Management Statuses). |
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Azure Tenant ID |
The Customer Azure Tenant ID. |
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Tenant |
The Service Provider tenant name. |
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Supported Services |
Live Platform Service type:
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Management and QoE Status |
The status of the Management and QoE entities (see Management Statuses). |
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Active Alarms |
The breakdown of the Active alarms. Click to drill down to the Alarms page (see Monitoring Alarms from Customer Service Sites). |
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SIP Connections |
Click to display Voice Quality data for all SIP Connections (see also SIP Connections Management). |
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Devices |
Click to display Voice Quality data for managed Hybrid devices (see also Manage Devices). |
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Total Streams |
The total number of active streams. |
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Maximum Concurrent Streams |
The maximum number of concurrent streams. |
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MOS |
MOS - Mean Opinion Score (specified by ITU-T recommendation P.800) - the average grade on quality scales of Good to Failed, given to voice calls made over a VoIP network at the conclusion of the testing. |
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Jitter (msec) |
Jitter can result from uneven delays between received voice packets. To space packets evenly, the jitter buffer adds delay. The higher the measurement, the greater the impact of the jitter buffer’s delay on audio quality. Two Jitter values are shown, one value for the caller side and one value for the callee side. |
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Delay (msec) |
Delay (or latency) - the time it takes for information to travel from source to destination (round-trip time). Sources of delay include voice encoding / decoding, link bandwidth and jitter buffer depth. Two Delay values are shown, one value for the caller side and one value for the callee side. |
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Packet Loss (%) |
Lost packets - RTP packets that aren’t received by the voice endpoint for processing, resulting in distorted voice transmission. Two Packet Loss % values are shown, one value for the caller side and one value for the callee side. Packet Loss can be greater than 100%. |
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Echo |
The level difference (measured in dB) between the signal transmitted to the listener and the residual echo of this signal. |
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Services |
Name |
The Short name of the service. |
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Service Type |
See below. |
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Carrier ID |
The name of the SIP trunk or IP PBX |
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Management and QoE Status |
See Management Statuses. |
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Used DIDs |
The number of DIDs that are configured for the service and have been assigned to tenant users. |
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Unused DIDs |
The number of DIDs that are configured for the service and have not been assigned to tenant users. |
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Total DIDs |
The total number of DIDs that are configured for the service (aggregated number of used and unused DIDs).S |
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User Count |
Counter representing the voice-enabled users . |
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Device Manager |
Service Device URL |
The URL of the Service portal. For example https://sandbox1.finebak.com/ltcfordevice/c/<unique value for service>/ |
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Is Enabled |
Indicates whether the M365 Tenant mode is enabled. The Device Manager customer may be disabled in order to block all the devices attached to this customer (prior to eventual customer removal). Alternatively, the customer service may be terminated for whatever reason. |
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Max Meeting Devices |
The Maximum Number of managed Meeting Room devices. | |||||||||||||||||||||||||||||||||
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Max Personal Devices |
The maximum number of managed Personal Devices. |
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Personal Devices (Disconnected/Total) |
The number of disconnected Personal Devices and the total number of Personal Devices. |
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Meeting Devices (Disconnected/Total) |
The number of disconnected Meeting Devices and the total number of Meeting Devices. |